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Client Success Manager

YouVisit is an immersive technology company powered by Aria, the leading enterprise platform that enables brands and organizations to engage and convert audiences through interactive 360° experiences.

YouVisit combines the power of Aria with an award-winning production studio to drive measurable results for over 800 clients across mobile, desktop, Virtual and Augmented Reality. We work with some of the biggest brand names in the world such as Cisco, Deloitte, Harvard University and countless others. 

We are expanding our highly energetic and dedicated Client Success team responsible for managing and growing the relationships with our clients. Successful Client Success Managers will work diligently with our clients to ensure they get the strongest results from our platform while strengthening and broadening the relationship. If you are passionate about delivering exceptional service and are ready to work on a team of individuals that share the same vision, then we want you on our customer-loving, dedicated, and extremely hard-working team.

Here are a few examples of the work you’ll perform: 

  • Establish and nurture relationships with some of the world’s top brands across education, corporate sales and hotels to help them drive measurable business results
  • Become an expert on groundbreaking technologies such as Virtual Reality and Augmented Reality and be able to articulate clearly how these technologies will impact our clients’ business 
  • Train clients on YouVisit's Aria Platform and provide best-practices on how they can maximize results from their sales and marketing campaigns 
  • Maintain a high retention rate by acting as a resource to our clients and help them drive their ROI
  • Identify expansion opportunities by understanding clients' business challenges and providing suggestions on how the Aria platform can help them achieve their goals
  • Influence YouVisit's product roadmap and features by participating in product office hours and bringing fresh ideas that solve various  clients’ challenges 
  • Collaborate with teammates to upgrade clients to the latest version of the platform 
  • Embrace established processes, yet you must challenge those processes if we you have a better way to serve our clients   

To be successful in this role you must:  

Have A Growth-Mindset: 

At YouVisit we're always pushing the boundaries of what's possible through new technologies and new storytelling methods. As a client success manager on our team you must have a passion for constantly learning about our clients' business challenges, the market they operate in, best marketing campaigns and all things media and technology related  

Be Resourceful: 

Working with VR and AR requires us to constantly evolve our processes, become infinite learners  and always suggest recommendations to the way we do things. As a result, we are looking for teammates that will challenge the norm and collaborate with various teams in order to persevere when faced with difficult problems 

Communicate Persuasively:

Our clients operate in various markets, so the Client Success Manager must consistently listen to the client’s challenges,  internalize the information and suggest recommendations for solving those challenges. Further you must articulate difficult concepts succinctly and communicate diplomatically if problems arise during a particular project  

Have great organizational skills: 

You must be able to manage at least 50 clients and be able to provide outstanding support to the full book of clients

YouVisit is an equal opportunity employer.


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